Thousand Skies
Designed in San Jose, California

FAQ

How long does the shipping take?

US shipping: approximately 5-7 days
International shipping: approximately  2-3 weeks depending on the country

We are mostly running on 1-man-show here packing up your stuff and processing it, so please bear with us. US orders are normally shipped within 3 business days but I try to process orders daily. As soon as your order is processed you will receive a tracking number via email. Orders are processed via United States Postal Service. 

What is your return policy?

We will gladly accept returns and refund under certain conditions:
+ The item(s) have to be returned within 60 days from the purchase date. All shipping fees are non-refundable.
+ You will be responsible for the shipping cost of returned item(s).
+ We are not responsible for any refund if the buyer provided the wrong shipping address or undeliverable address. 
+ Dear UK and EU customers, please be advised that you might be responsible for paying for the additional costs such as duties, taxes, and customs clearance fees of your countries. For example, UK residents, anything that you buy from outside the EU that is over £15 will be charged 20% VAT plus a £8 processing fee by the post office.

What is your privacy policy?

We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. 
We will only use your shipping and billing address, and contact information
+ To communicate with you about your order
+ To fulfill your order
+ For legal reasons (like paying taxes)

More questions? email us at elda@thousandskies.com


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