Thousand Skies
Designed in San Jose, California

FAQ

How long does the shipping take?

We are mostly running on 1-man-show here packing up your stuff and processing it, so please bear with us. US orders are normally mailed out within 7 business days but we will try to process orders daily. As soon as your order is processed you will receive a tracking number via email. Orders are processed via United States Postal Service or Fedex.
US shipping: approximately 5-7 days
International shipping: approximately  2-3 weeks depending on the country

Do you ship internationally?

Only to Canada. For other countries, we recommend people to use proxy shipping service that will ship to your country.
 

Does my shipment come with tracking?

All US and Canadian orders will come with tracking.
You should be receiving your tracking number via email after we have finished processing your order and print out the shipping labels.
 

What is your return policy?

We will gladly accept returns and refund under certain conditions:
+ The item(s) have to be returned within 60 days from the purchase date. All shipping fees are non-refundable.
+ You will be responsible for the shipping cost of returned item(s).
+ We are not responsible for any refund if the buyer provided the wrong shipping address or undeliverable address
 

What is your privacy policy?

We do not sell, trade, or otherwise, transfer to outside parties your personally identifiable information. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. 
We will only use your shipping and billing address, and contact information
+ To communicate with you about your order
+ To fulfill your order
+ For legal reasons (like paying taxes)

More questions? email us at elda@thousandskies.com


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